Your Customers (and Coworkers) Are Humans – Treat Them Like It!

In the age of Amazon, SquareSpace, Canva and Spotify, where everything you ever wanted can be ordered, built, designed or streamed without any real-life interaction, humans have never mattered more. Customer service is one of our last remaining differentiators in business, and our expectations and scrutiny have never been higher. As busy as we get, it’s often easy to forget about the person on the other end of the email, or the experience we’re providing to our clients and colleagues. In September’s AMA Signature Series, Joy Hammons, founder of Foreword Consulting, will share tips, best practices and stories about how to use customer service to stand out, find your groove and overcome obstacles in your agency, department or organization.

Speaker: Joy Hammons, Founder and CEO of Foreword

What to expect:

• 11:30 am – Registration & Networking (find your seat, mix & mingle)
• 11:40 am – Lunch buffet opens
• 11:50 am – Opening announcements & Sponsor presentation
• 12:05 pm – Speaker presentation
• 12:55 pm – Closing announcements

$25 for Members | $35 for Non-Members | RSVP is kindly requested.

RSVP Today! Registration will close at 9:00 pm the day before the event.  Don’t worry you can still register at the door!

Questions?  Email our Programming Chair, Erick Worrell, erick@ghostokc.com

 

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About the Speaker:

Joy Hammons is Founder and CEO of Foreword, a leadership coaching and strategy consulting firm located in Oklahoma City, Oklahoma.  She served as Director of IT for Devon Energy during her tenure there.  She had the responsibility for strategic portfolio solutions.  Her prior role included support of all exploration and production applications, land solutions, and content management.  Joy served as worldwide infrastructure manager at Kerr-McGee Corporation and Director/General Manager for Williams Teleservices, as well as various other roles. She has served in a broad range of leadership positions throughout her career.

In addition to other volunteer roles and advisory board positions, she is one of the Oklahoma Women in Technology’s current advisory board members.  She is a current member of Oklahoma Women’s Energy Network.  Her passion lies in coaching individual leaders and teams to success, both personally and professionally.  She is certified as a Life Coach, a previous United Way and American Heart Association Board volunteer, involved in STEM related activities, and a lifetime member of the FBI Citizens Academy.  She is a graduate of Leadership Oklahoma Class 32 and is a lifetime member of that organization.  Joy was selected to attend the U.S. Commandants National Security Summit this July in Carlisle, PA as a civilian participant.  She iscurrently on the Board of Directors of the Oklahoma Philharmonic Society.

She holds a bachelors degree in Business Administration from Oklahoma City University.